Twiice Privacy Policy

The privacy of your data is an important topic. For the Twiice team, this is a big responsibility that we take very seriously. The following policies explain how we strive to protect your data.

Last updated: October 13, 2021

This Privacy Policy is designed to tell you what information we collect and why, and how to update, manage, export and delete it.

If you have any additional questions or need more information about our privacy policy, please feel free to contact us by email at data@twiiceapp.com

This privacy policy applies only to our online activities and is valid for visitors to our website https://twiiceapp.com

Information collected by Twiice

When you create a Twiice account, you provide us with personal information, including your name, email, and a password. You also have the option of adding payment information to your account.

If you sign in with a Google or Microsoft account, you provide us with the email address associated with the account, but not your Google or Microsoft password.

We also collect content (text, images, documents) that you create, or import, through Twiice.

In addition to this content, our servers also collect browser type and settings, device type and settings, operating system, and mobile network data, such as your mobile access provider name.

We also collect information about the interactions between your browsers, devices and our services, such as IP address, error reports, as well as the pages you visit, the time and date of your visit, and the time spent on each page.

We use several technologies to collect and store information, including cookies, items stored locally on web browsers, databases, and server log files.

Why we collect information

We collect information to provide you with a quality service, and we only use it to do so.

Specifically, we use the information we collect through our services for the following purposes:

To provide our services

We use your information to provide our services, for example, in order to provide you with meeting minutes, our servers record the meeting notes you write as you go along in Twiice.

Providing and Improving Our Services

We also use your information to ensure that our services work properly, including tracking bugs, errors, or service interruptions.

For example, being alerted when an interaction has generated an error page allows us to resolve the issue more quickly.

Or, using a cookie means you don't have to log in again each time you visit, and it allows you to keep your language choice.

Evaluating our performance

We use the information we collect for analysis and evaluation purposes to understand how our service is used.

For example, analyzing data about your use of Twiice allows us to optimize the user experience.

To do this, we use several tools, including Google Analytics.

Communicating with You

We use the information we collect, such as your email address, to interact directly with you.

For example, to help you understand how to use Twiice properly in the first few days after you sign up, we send you video tutorials by email.

We may also inform you of upcoming changes or improvements to our services.

In addition, if you contact us, we will keep a record of your inquiry so that we can better resolve any problems you encounter.

We will never publicly disclose the details of these communications unless you give us your written consent.

Other

Any use of your information for purposes other than those set forth in this Privacy Policy will require your explicit consent.

Managing your consent to the collection of your information

When you first visit Twiice, a visible banner will ask you to consent to the collection of information through the acceptance or rejection of cookies.

You are free to decline, with the understanding that we may not be able to provide you with some of our services without the corresponding information.

For example, it is not possible to invite a collaborator to one of your twiices without you providing their email address.

How to control or disable cookies

If you do not wish to accept cookies from us, you have several options when asked for your consent:

No cookies, proprietary or third-party, will be used unless you give your explicit consent when you first visit our website.

The request for your consent will be renewed at most every 13 months.

You are free to withdraw your consent at any time. Simply delete the Twiice cookies in your browser, and the consent request will be reset.

Deleting Your Information

You have the following options if you wish to delete your information:

Duration of data storage

We only keep personal information for as long as necessary to provide a quality service, or to improve our services in the future.

Cookies expire after a maximum of 13 months.

Security of your data

Security is an integral part of our services.

In accordance with RGPD, we implement all necessary security measures to protect the data collected with an obligation of result against any unauthorized access, modification, disclosure or destruction of the information we hold.

To get an idea of the care we take with the security deployed around our service, you can consult the Security Headers test as well as the SSL Labs test.

That said, we would like to point out that no method of transmission or electronic storage is 100% secure, and cannot guarantee absolute data security.

Internal access to information

Access to personal information is strictly limited to those Twiice employees who need to access it. Anyone who has access to personal information is subject to strict confidentiality obligations and may be subject to disciplinary action, up to and including termination of employment, if they fail to comply with these obligations.

Third Party Access to Information

To improve our service, we use third-party services, such as Google Analytics. These services may access some of your data only if you have given your consent when you first visit our site.

For example, we use a third party service to send you emails. This service has access to your email address.

For legal reasons, we may need to share personal information to comply with legal, judicial or governmental requirements.

Third Party Privacy Policy

This privacy policy covers the collection and management of data by Twiice. We only work with partners, and third-party vendors whose privacy policies match ours.

Compliance with the GDPR

Twiice is committed to complying with European laws on the protection of personal data. We have therefore designed our service with the privacy of our users in mind.

As a data controller, Twiice:

Changes to these rules

By using our website, you agree to our privacy policy.

We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be implemented without your express consent.

We will always indicate the date on which the latest changes were made. If the changes are significant, we will post a prominent notice (including via e-mail notification).

Please feel free to contact us if you have any concerns or questions about how we handle your data and personal information at data@twiiceapp.com

 

This policy is effective as of May 18, 2020.

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